Frequently Asked Questions

You can find your order number in the order confirmation email sent to the email address used when placing your order.

If you created an account with us, you can also view your order history and order numbers by logging into your account.

If you're unable to locate your order number, please contact our Customer Service Team with your full name and the email address used to place the order, and we’ll be happy to assist.

Orders are typically processed and dispatched within 1–3 business days.

Express Shipping and Click & Collect orders are prioritised wherever possible.

Please note that dispatch times may be longer during sale periods, event weeks, and other times of high order volume. We always aim to ship your order as quickly as possible and will contact you if there are any issues or unexpected delays.

For more information, please visit our Shipping & Delays page

If you wish to return an item, please review our Returns & Exchanges Policy for full details.

Before sending anything back, please contact our Customer Service Team to begin the returns process and receive further instructions.

If you need to make changes to your order, please contact us as soon as possible and we’ll do our best to update it before your order is processed.

You can reach us via our Contact Us page or by calling us during business hours.

If your parcel has already been dispatched, we may be unable to stop or amend the shipment. However, our Customer Service Team will be happy to assist you with arranging an exchange once your order has been delivered.

Domestic Shipping (Australia)Standard Shipping: $12
Express Shipping: $17

Shipping to New Zealand
Flat Rate: $35

International Shipping (Rest of the World)
Flat Rate: $40

Please Note: Additional shipping fees and charges may apply depending on your location and order details.

For more information, please visit our Shipping & Delays page

Unsure where your order is? Please check the following before contacting us:

1. Shipping Confirmation – Have you received a shipping confirmation email? Be sure to check your junk or spam folder.

2. Pre-Order Items – Does your order include any pre-order items? Please refer to the product page for the latest estimated arrival date.

3. Tracking Information – If you have received a tracking number, is it showing any updates?

If you’ve reviewed the above and still need assistance, please visit our Contact Us page and send through your enquiry.